These booking conditions (terms and conditions) must be read in combination with our indemnity and disclaimer document which all guests will be required to agree to and sign upon check-in. Our indemnity and disclaimers are read into these booking conditions and vice versa. Nothing contained in our booking conditions, indemnity and disclaimers are intended to limit any rights that you may have under the Consumer Protection Act, 68 of 2008 (as amended).
Booking Conditions
You hereby acknowledge, confirm and agree that all rentals are subject to the following Booking Conditions and that you and anyone accompanying you will be bound hereby. Upon paying a deposit, you acknowledge your acceptance and understanding of these Conditions and that a valid contract is then formed between you and us.
Payments
Deposit
For electronic fund transfers, please deposit the amount due into the following bank account before the due date. Kindly enter your booking number and surname on the proof of payment as reference and e-mail the proof of payment to bookings@38atnivica.co.za. Please note a cash handling fee will be charged for cash deposits made at ATM’s or over the counter at the bank.
Account Name : A de Lange
Bank: First National Bank
Branch: Tygerberg
Account No: 629 161 95549
Branch code: 201 410
Type of account: Savings
Please note that your booking will not be confirmed until the proof of payment has been received and the amount reflects in our bank account. Please ensure that you enter the correct booking number as a beneficiary reference so that the payment can be correctly allocated to your booking.
Outstanding Balance
Please ensure that the outstanding balance is paid at least 7 working days prior to arrival. Should a booking bemade less than 7 days prior to arrival, the full amount will be payable when booking is confirmed. Kindly forward proof of payment via e- mail or provide on arrival. We reserve the right to cancel your booking in the event that the full outstanding balance has not been received by us as stated herein.
Cancellation Policy
If a booking is cancelled more than one month prior to arrival 85% of deposit will be refunded.30 & 22 days prior to arrival 70% of deposit will be refunded.
Between 30 & 22 days prior to arrival date 70% of deposit will be refunded.
Between 21 & 16 days before arrival date 50% of amount paid will be refunded
Between 15 & 7 days before arrival date 20% of amount paid will be refunded
Less than 7 days before arrival date, or in the event of a guest not arriving, no refund will be considered or paid.
Bookings may be rescheduled once at no cost, provided this is done 7 or more days before date of arrival.Thereafter the normal costs for cancellation shall be applicable. Should the rescheduled date fall into a higherseason rate, you will have to pay the difference.
Key & Breakage Deposit
A R1 000.00 key & breakage deposit is payable in addition to the booking deposit, prior to arrival. Keys will not be handed over under any circumstances unless the key and breakage deposit has been received by us. This deposit is refundable by bank transfer within 5 – 7 working days after departure, once the unit has been inspected and all found in order. Please note that the key deposit will be retained and considered forfeited, if it is discovered that additional guests, in excess of the number allowed, are found to be utilizing and/or staying at the premises. In addition to this we also reserve the right to charge an additional levy in such an event. Please note that a cleaning fee may be deducted from the key and breakage deposit should a house be left in an excessively dirty state, which includes but is not limited to, excessively dirty dishes and/or soiled linen. Strictly no pets are allowed. Please furnish us with your banking details prior to arrival for the refund. Please note that if we have not received your banking details within 12 months after your initial booking date you will be deemed to have forfeited your refund. Refunds shall only be paid via EFT.
Key collection & drop-off
Please contact Adri on 076 180 5831 at least an hour before arrival to arrange a time that she will meet you at the unit. She will also arrange with you to collect the keys from you again on the morning of your departure.
Check-in & Check-out
Check-in time is strictly between 14h00 – 17h00 (Mon – Thu), 14h00 – 19h00 (Fri) & 14h00 – 16h00 (Sat & Sun & Public Holidays). No check-ins or check-outs will be entertained on Christmas day, Good Friday, or New Year’s Day.A surcharge of R 200 per hour or part thereof, will be charged for any arrival after the check-in times as indicated. This surcharge will automatically be deducted from the Key & Breakage deposit.
Check-out time is strictly at 10h00 on the last day of your stay. Any unit that is not vacated by 10h00 will be subject to a surcharge of R 200 per hour or part thereof, for each hour exceeding the check-out time. This surcharge will automatically be deducted from the Key & Breakage deposit.
Directions
From Cape Town – travel north from Blouberg on R27, turn left at Langebaan turn-off; after 6km turn right onto MR559. At the 4 way stop at the Lagoona Mall turn left. The Nivica Complex is on your left. The entire trip is approx. 134km.
From Cape Town International Airport – travel towards Cape Town on N2, take N7 – Malmesbury/ Goodwood turnoff (Jakes Gerwel Drive) and turn right towards Malmesbury. Travel north on N7; turn left at the Melkbosstrand turn- off.Continue to R27. Turn right onto R27; travel north, past Yzerfontein, turn left at Langebaan turn-off; continue as above. The entire trip is approx. 150km.
Security
As much as we would like to think our apartment is a safe and friendly paradise, the reality is that this is South Africa and crime is everywhere. We would be failing in our duty to you, our valued guests, not to point out that petty theft does happen when an opportunity presents itself.
We do experience the occasional opportunistic criminal activities, which targets small high value items like wallets, cell phones, iPods, laptops, tablets, GPS’s, cameras and binoculars. These incidents are generally not violent.
Please ensure that doors & windows are closed and locked when you leave the apartment. Also take valuables from your car into the apartment or lock in your boot.
Noise Disturbance / Nuisance
All guests are expected to ensure that their behavior, and those of their visitors, remain respectful of the environment and neighbours at all times. Our units are not party venues and guests should not book our units if they intend to host a party of any kind. Nivica is a residential apartment complex which is governed Body Corporate conduct rules. (A copy of these rules can be viewed on our website – www.38atnivica.co.za). Fines will be issued for any disturbance and such fines will be deducted from your key deposit. Excessive loud noise / music may lead to complaints from neighbours. Should you or your visitors behave in a manner that causes a nuisance to neighbours, we reserve the right to cancel the remainder of your booking (and our contract with you) and you will be required to immediately vacate the unit. You are also reminded that noise disturbances, in terms of Municipal Bylaws, are considered as such at any time of the day or night.
Smoking
Our apartment is strictly a non-smoking unit. Smoking inside is not allowed. Any damage caused to the apartment or its contents by smoking will be automatically deducted from your key and breakage deposit.
General
Please note that our apartment is Self-Catering therefore we ONLY provide a starter kit of toilet paper (one roll), a small amount of washing up liquid and/or two dishwasher blocks and two rubbish bags. Please bring or buy your own wood.
We do not provide swimming / beach towels. Towels in the apartment are ONLY to be used for bathing /showering. In addition to the above bring along your own toiletries, food & drinks.
Our apartment is not serviced. If you would like to request a cleaner during your stay please contact Amanda on 082 572 6111. This will be a separate arrangement, and cleaners can be paid directly in cash.
During a longer stay, linen and towels will only be replaced in the middle of a booking of 7 nights and longer. The apartment will not be serviced, only fresh linen will be provided. Should guests require clean linen before 4 nights, it will be charged for separately.
High season rates are charged for the Easter long weekend and Jazz on the Rocks weekend in February.
We reserve the right to cancel & refund accommodation should the need arise, for reasons beyond our reasonable control and not due to our negligence.
In the event that you discover any faults or damages within the apartment or ant contents or appliances you must notify us thereof as soon as it is discovered, but not later than 24 hours after check-in, in order for us to attend to it.
Sub-letting of the apartment by a guest is strictly prohibited.
Lost and found items will be kept in storage for 3 months. In the event of items not being collected, it will be donated to a charity of our choosing.
Shopping and Facilities
Laguna Mall is across the road from the apartment and has most of the mayor convenient stores like Pick ‘n Pay, Clicks, Woolworths Foods and Checkers as well as all the mayor banks.
Restaurants at Laguna Mall includes Spur, Pizza Hut and Wimpy.
Club Mykonos is 800m away.
Marc’s Beach Bar is approx. 900m away on the beach next to Club Mykonos – Contact 081 410 7989
Nivica Complex has its own laundromat. This can be located in the basement.
We thank you for your booking and hope that you have a relaxing stay.
Amanda De Lange
Owner
